FAQ

Q. I see the photograph I want, but how do I check what’s right for my wall space?

A. In the ordering process, Perrin can help you with design space organising and deciding what size of art suits your wall. You may decide on an individual piece or an art panel compilation, the choices are many.

Q: The print size we want isn’t listed. Can you supply my print in a bespoke size?

A: In the online ordering system, the length and width of the closest size on the price list will be an accurate price.

To clarify any details, contact Perrin.

Q. We’re not arty, but want something artistic for our home. Can you help?

A. Yes. Perrin believes there is art to suit anyone in his gallery, and is happy to chat with you and help match your interests, colour scheme, space, with some art. Everyone has a creative side!

Q. Is Perrin available for commission work, as we have something particular to our family/ workplace in mind that isn’t in the gallery?

A. Yes. Contact Perrin and his team for timetabling, fee and session planning information.

Q: Do you supply art to trade or commercial customers?

A: Yes. We are happy to supply art to interior designers, architects, retail outlets, offices and other commercial customers. Please contact Perrin and his team.

MATERIALS

Q. Why would I choose an acrylic print?

A. The acrylic print process has an increased difficulty and more specialised nature of producing excellent results than other processes. It may be favoured for its technical superiority, high gloss finish, and how it enhances detail saturation.

Many people like an acrylic print because it’s sleek and minimalistic in the way it hangs so close to the wall (only 6mm-9mm thick).

Q. I’m looking for something durable for a bright, wet area?

A. While all prints are water resistant and durable, a canvas print offers a satin/ low sheen finish and therefore no reflections, and they are exceedingly durable in high humidity. Canvas is a popular choice for bright, wet areas.

Q. Does my print come ready to hang, and how deep is the canvas away from the wall?

A: All our canvas prints are ready to hang and framed. Our stretcher bars are 1.5-3 centimetres deep.

Q: What is a Canvas Wrap?

A: We will produce your canvas in one of three formats, and with or without a wrap-around edge, often referred to as ‘Box Canvas’ or ‘Gallery Wrap’.

This is when the image folds around the edges of the frame to provide the most popular way of mounting a photographic image. If no wrap is required, then the image is presented squarely on the front of the canvas with plain white, or your chosen coloured, edge.

Please specify when completing your order. The default option is white edges.

SALES

Q: Is there a telephone number I can call if I have a query or I want to discuss anything about my order?

A: Yes. Call our office on

Q: Can I order art and have it to be sent to another address than my own?

A: Yes you can. Just e-mail us your requirements when you check out and we will post your art to the address provided.

Q: How can I pay for my print?

A: We accept all major credit and debit cards, payments via PayPal and cheques. Once payment has cleared, we ship your piece of art to you.

Q: Do you offer a discount for large orders?

A: Yes, please contact us for further details.

How do I cancel my order?

To cancel an order within 30 minutes of ordering, please go to the My Account section and choose Order History. Here you will see a list of all orders. Simply click the ‘cancel’ link next to the corresponding order.

For cancellations after 30 minutes of ordering, contact Perrin and his team for procedures.

SHIPPING AND DELIVERY

Q: How long will it take for my art to arrive at my address?

A: We ship art as soon as payment clears, and this timing depends on the method used. Your location’s mailing delivery services affect delivery timetables (e.g. rural areas may not have couriers delivering every day). Typically, delivery after ordering is complete takes 7 – 10 working days.

Mpix ordering

Q. How do I get started?

A. We’d love to have you join us! Simply sign up with your email address and a password, and we will get you set up.

With Mpix, all customers must be 18 years of age and have a valid credit card.

Q. How do I sign into my account?

A. Signing in with Mpix is quick and easy. At any time, you can click the ‘Sign In’ button on the top navigation panel. Just enter your email address and password here.

Q. What are the privacy measures for Mpix information?

A. Mpix has privacy measures to protect the loss, misuse and alteration of the information under our control.

Physical, electronic and managerial procedures safeguard and secure the information collected online.

Access to data is limited to authorized Mpix staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection.

All orders placed on our site are processed on a secure server that encrypts all financial information through SSL.

Credit card information is not stored on our database.

 

(UA-3148382-1)